Mile High Van Lines

From the beginning the job was misrepresented. Joe was our sales person. First, he told me that the team that packed and loaded us on the truck on 11/9, would be the team all the way through. That was not true. We had two drop off places, so the truck was packed so that our furniture to our house would come off first and my husbands tools ( cabinet shop) would come off second. So when they packed to truck the tools went in first. I was a very professional pack and we felt good about it. The only thing that went wrong at that time, was that 3 pieces of glass for cabinets and a table top was not packed in a crate and we paid for 3 crates on our bill. The 2nd drop off was at no charge. Our bill was based on cubic feet and not weight. We on several conversations with Joe discussed the fact that we had some serious heavy pieces.
When the 26Ft truck was packed, there was approx. 9ft of space in the back near door, so we were clearly within the 1100 cub ft we estimated. This is where the problems began. The driver said he was not driving the truck ( a rental truck, even the Joe to me the company has 37 trucks). He told us it would be put in storage and delivered at some later time. We hit the road from Chicago 11/14 and arrived 11/15PM. We were told we would get a call from the driver. At that point Justin from Mile High started asking me to wire the balance due 3-4 days in advance. I said no. I told them I could give them a credit card or a cashiers check. They wanted a cashiers check. Then they asked me to make copies of it front and back, which I did.The truck arrived today with two guys that only spoke Russian and we couldn't communicate with them. The started to take our CUSTOM BUILT FURNITURE off the truck and EVERY piece is damaged. I got up on the truck and it looked like the back of a scavengers truck, all the tools and the furniture were mixed up, all the corners of the furniture are damages, cracked scratched and more. Pieces are missing. The were trying to give me things that weren't mine. My couch( day bed) has no legs, stools have missing wheels, boxes broken. It looked like someone just shoved everything in without any consideration of what it was next to. My husband had a 8ft compressor, that they laid on the side, so it's ruined all the oil is spilling out of it. We witnessed them dropping furniture and a table saw. I can provide photos.
When they got to the 2nd location my husband helped them unload, they only had one helper and he tried to ask us for more money.

Move size: Partial Move Service cost: $5205

****DAY 2 AFTER DELIVERY UPDATE: FIRST I WANT TO ADD, THEY ONLY TAKE CASH OR CERTIFIED FUNDS FOR PICKUP AND DELIVERY. Probably, because they know you will cancel a check or dispute the credit card charge, which is what they deserve. I am finding more broken items and more missing. Add a box of coats with a very nice leather jacket. The company will not answer their phone. I have requested numerous times for a call back and NOTHING!!! Not even a call to say they are working on it. I have registered my claims as they requested. UPDATE: Well, things took a turn for the worse! They came for delivery then wanted even MORE money. After a huge breakdown on my part they finally agreed not to charge more. However, every box came in with something spilled on it! I was told it came from my own stuff. I didn't pack any liquids or anything that could spill because, I didn't think I could. Every box was crushed. My brand new toaster oven was smashed, they broke the zipper on my mattress protector and ripped holes in it, numerous items broken. Then interestingly right at Christmas, a 40 inch TV is missing. I saved the original box for packing. A fairly new Shark vacuum missing, a box of bedding nowhere to be seen. I had to sleep on blankets. The empty propane tank for my BBQ gone. I am still unpacking but, I am sure I will find more missing or broken. DO NOT use these movers. This was the most stressful, irritating and disappointing experience I have ever had.

Move size: 1 Bedroom Home Service cost: $3500

Honestly if I could give less than one star I would. Where do I even start? Over 28 boxes missing, both of my husband's ladders missing, so many items distroyed!! My brand new kitchen table and entry way bench destroyed and un usable! The PRICE SWITCH AT PICK UP WAS HEART FAILURE AFTER BEING PROMISED ON A RECORDED LINE THAT IT WOULD NOT BE QND WE WOULD MORE THAN LIKELY GET A REBATE BECAUSE HE OVER ESTIMEATED US! WE HAD SEVERAL QUOTES FROM OTHER COMPANIES THAT BEAT OUR QUOTE BY THOUSANDS, BUT I LIKED THE SALES MAN AND DECIDED TO TRUST HIM! DO NOT BOOK WITH THIS COMPANY!!!! RUN RUN FAST! I WILL NEVER GET BACK WHAT I LOST OR REPLACED WHAT ALL THEY BROKE! VERY BAD CUSTOMER SERVICE.

Move size: 3 Bedroom Home Service cost: $14000

HIGHLY RECOMMEND READING IF YOU ARE IFFY ABOUT THIS COMPANY: ALSO RECOMMEND FILING A COMPLAINT ON BBB TO HELP SAVE OTHER PEOPLE FROM USING THIS COMPANY THEY SHOULD BE ASHAMED OF THEMSELVES.

And so the nightmare begins.. I looked at so many different companies and the salesman, Justin P, really sold me. He promised me this company was everything I could have wanted, etc. Communication was great, pricing estimate was great, and now here we are on move day and absolute horror. I was told they would be here on Thursday with no worries or issues. I understand they have a two day window but the sales man told me that I wouldn’t have to worry about Friday they would for sure be there on Thursday. (Wish you would have just told wed/thurs and this review might have taken a more positive turn) Someone was suppose to call to review the estimate and they never did that should have been a red flag there..The week leading up to the move I have been the main person in contact and doing everything because my husband is 1600 miles away doing school with his GI Bill in a two hour different time zone) Tell me why they call him and not me on Wednesday night to tell him they won’t be here on Thursday?? So now I’m not getting any calls and no one is returning my calls or answering me.. to make it better I’m 8 months pregnant and I HAVE to leave on Friday from Colorado to Louisiana for medical reasons. I finally get in touch with someone and the man is so DAMN rude to me and tells me it’s my hormones and not to stress.. obviously this man is the biggest idiot on the planet because that’s the number one thing you don’t tell a pregnant woman. I wouldn’t be stressed or angry if you answered my calls and had been communicating with me!! Okay, so I’m told they will be here no later than 12 but between 9-11a. It’s almost 12 and I have to leave at 3p to be in Colorado Springs. I’d rather cancel and lose my deposit than continue to deal with this horror. Anger and frustration doesn’t even cover what I’m feeling because of the lack of communication. They are still contacting my husband who is 2 hours ahead when the guy said he updated my phone number and they would be calling me to handle everything. DO YOURSELF A FAVOR AND GO WITH SOMEONE ELSE.. I can’t even begin to imagine what other horrors we are about to face.. the other reviews show people dealing with broken items and lost things.. I’m to pregnant to deal with this and I’m just so frustrated and upset with this company after all these wonderful promises were made and I really believed it.

UPDATE: ha this company I should have just stopped and made them leave.. they showed up at my house at 1p in a uhaul that THEY RANDOMLY RENTED.. it was just two extremely sketchy Russian men that did not speak the greatest English. My stuff is probably broken and stolen and im screwed is all I’m thinking. I signed papers and read them through but the man did not have any copies of papers to give me which is 110% sketch.. to top this all off they did not have any tools to disassemble my furniture by the grace of God I had found some tools around the house to be able to take apart things yet I had to pay extra for them to do this when my butt ended up having to help. You are hands down the biggest scam and ripp off of a company that should be so ashamed to even call yourself a business. They left all their trash and screws to parts around my house and it was just the ultimate nightmare. No one will answer my calls or emails about receiving my items or even getting a copy of documents. Legal action needs to be taken place.

Move size: 2 Bedroom Home Service cost: $3000

Do not use this company. I waited 30 days for the arrival of my belongings, and NEVER received a call during the entire time.

I continually had to ask where the truck was.

They tried to overcharge me for tape.

The person who I signed the Agreement with never returned my calls or followed through on the lack of delivery.

I did my homework and thought I made the best choice out of 3 estimates.. I never thought to ask "what happens when you don't deliver during your printed delivery date."

Do NOT use this company.

Move size: 2 Bedroom Home Service cost: $2600